Predefined deep categorization models

Intention Analysis

Intention Analysis comes from intent analysis, that is, the task of finding out someone's purpose - in our case, expressed in a text. The scenario where it's more often applied to is product mentions and their feedback. By identifying a person's intention regarding your product or service, you will be able to obtain a clearer picture of how those intentions affect the different stages of the customer journey (sales, maintainance, etc.), as well as how they reflect on your company.

English
Spanish

Code	Label	Description
`Advice`	Advice	The customer needs specific information.
`Cancelation`	Cancelation	The customer is thinking on canceling the service.
`Complaint`	Complaint	The customer is expressing disagreement or disappointment.
`Information`	Information	The customer needs generic information.
`Purchase`	Purchase	The customer's intent is to purchase/subscribe to a product/service.
`Recommendation`	Recommendation	The customer recommends a product/service.
`Support`	Support	The customer is experiencing issues and needs support.

Code	Label	Description
`Advice`	Asesoramiento	The customer needs specific information.
`Cancelation`	Cancelación	The customer is thinking on canceling the service.
`Complaint`	Queja	The customer is expressing disagreement or disappointment.
`Information`	Información	The customer needs generic information.
`Purchase`	Compra	The customer's intent is to purchase/subscribe to a product/service.
`Recommendation`	Recomendación	The customer recommends a product/service.
`Support`	Soporte	The customer is experiencing issues and needs support.